General terms and conditions

1. Invoice due dates

• Invoices are due within 14 days of their issue date unless agreed otherwise.
• In the event of late payment, the Customer must pay default interest of 0.05% of the outstanding amount for each day of delay.

2. Payment methods

• Payments may be made by bank transfer to the Contractor's account stated on the invoice.
• Cash payments are accepted only by prior arrangement and with the Contractor's confirmation.
• Card payments and other electronic methods are possible if they are listed as accepted payment methods on the invoice.

3. Penalties for late payment

• In the event of late payment, the Contractor is entitled to suspend further work until the outstanding amount has been paid.
• If the Customer fails to pay the outstanding amount even after a written reminder, the Contractor is entitled to withdraw from the contract and claim damages.

1. Conditions and procedure for withdrawal by the Customer

• The Customer may withdraw from the contract by written notice to the Contractor no later than 14 days before work begins.
• If the Customer withdraws from a confirmed contract, the Contractor will charge a handling fee of 15% of the total order price, plus 12% or 21% VAT.

2. Conditions and procedure for withdrawal by the Contractor

• The Contractor reserves the right to withdraw from carrying out the work without giving a reason and without financial compensation from the client.
• If the Contractor withdraws from the contract for reasons attributable to the Customer (e.g. failure to provide the necessary cooperation or incorrect information), the Contractor is entitled to charge the Customer for costs incurred in preparing or partially performing the services.
• If the Contractor withdraws from the contract for reasons other than those stated above, it will refund the Customer all payments made for services not performed.

1. Limitation of the Contractor's liability

• The Contractor is not liable for damage caused by force majeure, by the Customer's failure to follow instructions or by third parties.
• The Contractor's maximum liability for damage arising under the contract is limited to an amount equal to the price of the services provided.

2. The Customer's obligation to compensate for damage

• The Customer must compensate for damage caused by false or incomplete information provided to the Contractor.
• The Customer must ensure a safe and suitable environment for the work to be carried out. If this obligation is not met, the Customer is liable for any resulting damage.

1. Approximate completion dates

• The start and completion dates of the work are stated in the contract or order confirmation.
• The Contractor undertakes to meet the agreed dates unless unforeseeable circumstances arise.

2. Rescheduling and its consequences

• If dates are changed for reasons attributable to the Customer, the Contractor is entitled to charge the costs associated with the change.
• If the Contractor is in delay, the Customer is entitled to request a discount on the price of the services or to withdraw from the contract.

1. Mediation or arbitration

If a dispute arises, both parties may use mediation or arbitration as alternative means of dispute resolution.

2. Jurisdiction

Should a dispute be resolved in court, the competent court is the court at the Contractor's registered office.